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URGENT! I'm receiving Cancellations "Missing information, please contact Customer Support"

I'm the owner of turkisheyesupply at Etsy I started useing Payoneer for receiving money for the orders of my shop.

After having 4 payment requests approved, I now have 11 requests Payment Status showing as "Missing information, please contact Customer Support".

Send several mails, called sport center and after so many attempts, managed to spoke to some one and when asked to hold on, she never returned back to call!

I am receiving Cancellations from my clients because of this and I need Urgent Support from Payoneer to tell me whats is "missing information"?

Isn't there anyone read mails or responces to help requrements? What do I need to do to get Help?

I have received over $4150 payment requests in 3 days and looks like because of something I have no idea what it is, process is not working.

Urgent Help Needed from Payoneer to be able to carry on my bussiness, explain what is "missing information"?

Payment ID:26899537
Payment ID:26876255
Payment ID:26864062
Payment ID:26860644
Payment ID:26850477
Payment ID:26844097
Payment ID:26838886
Payment ID:26838145
Payment ID:26830308
Payment ID:26813161
Payment ID:26824882


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Sounds like you are starting on the wrong foot. In regards to all your inquiries associated to your payments I highly recommend you get in touch with our support center for assistance in approving all the payments.

    If you are receiving payments through Etsy, you should be able to do this through the US Payment Service details. Having Etsy process a bulk payment load to your Payoneer account rather than multiple smaller payments will not only make it painless for your clients, but it will greatly improve your user experience as a Payoneer account holder.

    Trying to break down your service to multiple smaller payments can be confusing and highly inconvenient for all parties involved, so if you already have a system in place with Etsy, understanding how to utilize your account with them and with Payoneer will help you get on top and continue to flourish with your online business. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.