Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Why can I not receive a response to an urgent issue as regards my account in Nigeria?

Ireti
Ireti Member Posts: 1 ✭
in Ask The Community
I did an online transaction and the e-retailer stated that the payment was not processed and my account balance was still deducted by Payoneer. I've reached out to the international customer service since the event on Friday, 10th June and no response till now. It's so sad as I've got no response AT ALL and I've got to supply these goods in earnest. How else can I get a reply?

Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    @Ireti
    Hey, its unforetunate experience to say the least. If you opened a ticket and you still haven't received a response in a reasonable amount of time, I recommend you contact our support center directly to receive a response for your case.

    At times Payoneer experiences a high volume of inquiries so delays should be expected from time to time. As a rule of thumb I personally believe for every customer service center, if you don't receive a response within 3 days, pick up the phone or hop on the chat support to get a response in real time. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

Categories