I want to renew my card

ismail17

For my card has expired and did not renew it I get a message please help

Adam_Payoneer

90 days before your card expires you will see at the top of the page a message advising you that your card is about to expire. Click on the message and follow the on-screen instructions to request a new card. Once you have submitted the required information a new card will be ordered for you. Your current card will remain enabled until you receive and activate the new card, after which your account balance and payment methods will be automatically transferred to the new card. If you don't receive the message or are having difficulties using it, kindly contact our support center directly via phone, chat or email so an agent can assist you in manually ordering you a new replacement card.

ismail17

Hello
For my card or has once more than 90 days since I finished I hope to assist in renewal

Adam_Payoneer

Should that be the case I recommend you contact our support center directly for assistance in manually ordering you a new card. 

vicky2k

i also have the same issue. i have renewed mine but after a month of estimated arrival, i have not recieved it. user is [email protected]. Have sent emails through the contact page yet no response

carmelyn

like me my card has been expired for 4yrs and i contact the customer service they say i just need to put some funds on my account so i can order new card now i been contating support and always asking for answer but they always send this message on my email that i need to wait for a message that i can order anew card ...i been waiting for 1week and i need to withdraw my money on my account...what should i do now ....im contacting live chat but i can reach them...they always send this message and its geeting me so mad .....

Reference Number: 160807-009924

Dear Carmelyn Espiritu,

Thank you for contacting us.

This is an automatic reply. If this message does not resolve your issue, please reply with further details and we will be happy to assist you.

To request a new Payoneer Prepaid Card please log in to your Payoneer Account, where you will see a message advising you that your card has expired. Click on the message and follow the on-screen instructions to request a new card. This option will only be available starting 90 days before your card's expiration date.

Once you have submitted the requested information a new card will be ordered for you free of charge. Once your new card is activated, your account balance and payment methods will be automatically transferred to the new card.

Sincerely,

Payoneer Customer Care

carmelyn

like me my card has been expired for 4yrs and i contact the customer service they say i just need to put some funds on my account so i can order new card now i been contating support and always asking for answer but they always send this message on my email that i need to wait for a message that i can order anew card ...i been waiting for 1week and i need to withdraw my money on my account...what should i do now ....im contacting live chat but i can re

roshana

Please help me i forgot my username and password any solution for recovery its been more than a week or i can apply again for new card i cant activate my card reply plz

15menit

I am not see an option to order a new card in my account, my card was expired long time ago, how to order a new card.

Adam_Payoneer

You can see my previous answer in regards to this topic. If the option to renew your card does not appear in your Payoneer account, you should contact Payoneer support so a new replacement card can be manually ordered for you.