Why the application approval is taking so long?!

wanamwanam Posts: 4Member
I signed up on 10 May and contacted the support team more 4 times over the past 6 weeks without any reply!

A payment has been completed to my Payneer account, but i cannot confirm nor cancel it because my application is till under review after 6 weeks.

Please approve my account, or cancel it and refund my payment.
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Comments

  • rudeboyskunkrudeboyskunk Posts: 3Member

    Hi

    I have a payment that has been awaiting approval.
    Today I received an email that said: "In order to Verify your U.S. Payment Service, please provide us with full screenshots of your Paypal account profile showing your name and your Paypal payments page showing incoming payments from * "

    I sent the screenshots. How long will it take to approve the payment? I was not expecting this delay and need the  funds loaded onto my card as soon as possible. Your urgency in this matter would be greatly appreciated.

     

    My ticket code is LTK12153011284547X

     

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Hi,

    I see you recently sent these over. Please allow 1-2 business days for us to review this and get back to you.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • rudeboyskunkrudeboyskunk Posts: 3Member

    How have I been able to load money onto my card in the past without having to verify this? Surely if this is for security reasons then every time you have allowed these transactions to take place without verification that has been a security risk on your part?

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    No - it's just that due to certain terms & regulation we must review certain payments, or from time to time perform re-reviews of USPS. This is is why we asked for verification.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • rudeboyskunkrudeboyskunk Posts: 3Member

    What terms and regulations are these exactly?

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Since we are a fully regulated US company, we must follow certain guidelines in terms of reviewing payments, what goes in and what goes out, according to US and International law. I'm sure you're aware of many regulations that have to do with financial businesses or any company that deals with people's money or money in general. This is why we need to review payments and use every precaution when approving transactions. This is a standard re-review of service that we do for all accounts, from time to time.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • rudeboyskunkrudeboyskunk Posts: 3Member

    And those are the terms exactly? That sounds very vague. It doesnt seem to me like you are taking every precaution seeing as my previous payments were approved without this verification.

  • peterdrawpeterdraw Posts: 0Member
    Hi Experts,

    This is my first time using payoneer for my international payment. I get international payment for my freelance jobs, my client is American corporate. My client said they sent me a payment using payoneer in Friday Aug 14 at 04.00 PM (US time), but until now I didn't get any notification for this payment in my email and my payoneer account.

    How the flow of receipt of payment via Payoneer? What step that must be passed? Also, did payoneer give some notification for a pending or success payment?

    I am newbie here, so I really need your help :)

    Thank You so much!
  • jack6001jack6001 Posts: 0Member
    can an individual pay into my payonner account through bank wire transfer or transfer
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭
    Hi @jack6001, US Payment service is a service designed to receive business funds from US based companies only. That being said, the service cannot be used for an individual to send payment to your card. 

  • Ayoub.HAyoub.H Posts: 5Member
    Hi @Sivan please i have an issue with my USP it deactivated without no reason please help me to reslove this problem Asap i can provide any proofs...Thanks!
  • jakariahossainridoyjakariahossainridoy Posts: 1Member
    My Payoneer Account For Business. Now i want to know, how to used it for Personal.

    Please AnyOne known to me.

    Regards
    Ridoy Khan,BD
  • ricky4373ricky4373 Posts: 0Member
    Hi,

    Can you please check this 2 payments which are still waiting for approval? It have been 2 business days and still not approved in my account?

    Payment ID 20345945 - $1576.01 from Clickbank
    Payment ID 20345382 - $5462.36 from Stripe.

    I have been using the US payment service since 6 months ago and I have no problems until now. Why are this payment taking longer then normal time? Normally I will receive the payments in my payoneer account on the same day that the companies transfer to me?

    Can you please check this payments and approve them please as I need the funds for my affiliate marketing budget.

    Thanks,
    Ricky
  • Samsul_IslamSamsul_Islam Posts: 1Member
    I withdrew my funds from Skrill to payoneer via US payment service. It's my second withdrawal from Skrill. Why it's still waiting for approval. It's been 5 hours.

    Payment ID: 20472499
  • zufarrazakzufarrazak Posts: 0Member
    hey. I did get my payment from google. i saw in payment history, and still pending
    could you please recheck my account? when can i get my money? my mother was sick, and i really need it to buy medicine.

    20644943 11/23/2015 11:43 US Payment Service $2122.56
  • BujarMalajBujarMalaj Posts: 4Member
    Hello , Im Bujar Malaj

    Im really really frustrated , its been 10 days that you hold my money that i worked and invested a lot of money for it , and now you are holding my money for approval , what approval . Google has approved it and sent the payment to me , and you are holding my payment , im waiting for another 2 days , if i still cant withdraw my money , the law will handle this problem .

    I will give you all my information that you askes. But this is really bad for your company , if this problem appears again im looking to close my payoneer account . Im paying fees , i paid 30 dollar 5-6 days ago for my account . And this is how you work with your clients . Thats bad , really bad.

    And please Payoneer admins .. dont send me links to contact you , i've already contact payoneer in all the contact forms you have. Please I need a concrete acces to my problem. Becouse i think this isnt a system waiting for approval but THIS IS A PROBLEM, and a realy big one. Why do bank need to approve money coming from Google . They check all the work i made and Google Inc is a really big and secure company . They dont make mistakes to send me money .
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    Even though Google is a well known established company, our team still reviews every incoming payment that is sent via the global payment service details. Part of this includes compliance reasons as we need to make sure that the payments received fall within the terms and conditions of the service we provide. 

    Keep in mind that if you plan to receive multiple payments from the same source, there is little chance your payment will come under repeated reviewed. So getting past the initial review will guarantee that future payments will be processed within 24-48 hours upon entering your account. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • sohaibilyassohaibilyas Posts: 2Member
    I've been using Payoneer card for months, never had a single issue like payment waiting for approval not even more than for 10 minutes ever but my last payment with this ID 23743202 is still on waiting for approval status for last few hours and it's weird, can you please assist me with this weird approval status message :neutral:
  • zhannazhanna Posts: 2Member
    Hi! I have money pending authorization for about a week already. When will I get them to my account? How much time do such operations usually take?
  • gradengraden Posts: 2Member
    edited March 2016
    Few days ago, I sent an invoice to one of my clients that pays via freelancer most of the times. The invoice was paid but payoneer declined the transaction and after that The US Payment service Tab disappeared from my dashboard. It took me quite some time to get all the required documents for us Payment service uploaded on the site, How rude and unprofessional is that, Without any valid reason how can you do this, just because I come from a third world country does not mean that you treat people from this part of the world like this.
  • patilashvinpatilashvin Posts: 2Member
    Hi,
    It's over 7 days today and still my account not approved, anyone help me
  • smartworker95smartworker95 Posts: 9Member ✭✭
    edited May 2016
    Hello
    I submitted the payoneer application on 10th May 2016 ... Its been more than 13 days but there is no reply from payoneer about approval ... Please update me on status of my application ... Account Reference # 16239570

    Thanks
  • deni1122deni1122 Posts: 2Member
    hello i have over than 10 days that apply for payoneer by still not active it shows:
    Step 2
    Approval .Your application is currently being reviewed. You will receive an update within the next several business days.
    Any help pls?
  • deni1122deni1122 Posts: 2Member
    hello i have over than 10 days that apply for payoneer by still not active it shows:
    Step 2
    Approval .Your application is currently being reviewed. You will receive an update within the next several business days.
    Any help pls?
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    Approving newly submitted Payoneer applications can take 1-5 business days. During this time you need to check both your inbox and spam inbox to see if any emails were sent to you by Payoneer.

    If it has been more than 5 days and you are unable to locate any email that was sent by Payoneer, contact our support center directly to see why your application is being delayed. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • smartworker95smartworker95 Posts: 9Member ✭✭
    i got no email from payoneer ... its been more than a month .. i tried to call support center but they dont answer my call .. Live chat chat is never available to me .. What should i do now .. ?
  • Me5a20Me5a20 Posts: 2Member
    19 days here and still my account not approved ...
    *Account Reference Number: 16276295*
  • Me5a20Me5a20 Posts: 2Member
    me too i applied 19 days ago and still my account not approved ... help please
    *Account Reference Number: 16276295*
  • PayoneerBrasilHelpPayoneerBrasilHelp Posts: 73Member ✭✭
    With the new referral program and benefits from Payoneer, they are probably going through and dealing with an immense amount of applications. I would be a little more patient and give a few more days or weeks as they go through other applications. If you prefer, you guys can call them up to get an status update.

    They system is not allowing me to post resource links for Payoneer help articles, but there is good help
    In their resources that explain this a little better.
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    In this case you can open a ticket through our contact center by clicking here.
    Once you submit your ticket, it is recommended to check your email to see if you receive an automated response from our system in your inbox or spam folder. Whether it addresses your inquiry or not, reply to the automated email so a live representative can receive  your ticket and get back to you as soon as possible. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • RimalRimal Posts: 1Member
    Hi all,
    I'm new to Payoneer. I registered on 28/ May /2016 and im still waiting for approval. I've contacted support team 2 times without any reply.
  • msumonjmsumonj Posts: 0Member
    can you help me!! when will my account approve?
  • SaidurMunnaSaidurMunna Posts: 1Member
    How can i active my card ?

    my email id is : [email protected], my user name is SaidurMunna, I want to active my card please
  • Ahmed_AlsaadiAhmed_Alsaadi Posts: 0Member
    edited June 2016
    I applied for a Payoneer Card at 17 May and I haven't still got my account approved.
    Reference number : 160529-007429
    ahmed alsaadi
  • damouzeammardamouzeammar Posts: 1Member
    Hi
    Me too, it fixed in step two on sending the Prépayés Mastercard Card since months ago. I don't know what is the problem and what to do. In addition I have been made in a change in the shipping address but I received nothing
  • mason124mason124 Posts: 3Member
    Hi Ahmed,

    I am currently experiencing the same problem, it so confusing. Because am getting no response at all. Is this normal???
  • sanimkhansanimkhan Posts: 1Member
    Hi

    My account is stuck at "Step 2 Approval".
    I did not receive an email to verify account or upload identity information.

    Can someone please help and let know next step?

    Thanks
  • DesignSmithDesignSmith Posts: 1Member
    I'am apply for the payoneer card before one month or above and still my request is in step 2 means under review please tell me when i received this card i need this urgent please tell me my id is [email protected]
  • dyss9219dyss9219 Posts: 1Member
    Why I can't registrate? In the end of registration I can't dowland my document and my registration didn't end, but instead of dowlanding my document, I must to fill info about bank, but I don't know why I must to do that.
    help me, please
  • Adam_PayoneerAdam_Payoneer Posts: 1,109Administrator ✭✭✭✭✭✭✭
    It takes 1-5 business days to review and approve newly submitted applications. If the account is not approved within that time frame, I recommend you get in touch with our support center directly to see what is the hold up on the approval process. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • amaan22amaan22 Posts: 1Member
    i submit application for card on june 5 but still my application is on reviewed process..on june 6 or 7 i receive email to update my address.i update it but did not receive any response yet..
    the address which i write during sign up still showing in my account.it is my real address but address do not have street no etc.because i live in a mills(industrial) area which has its own post office.
    later i update my address after receive email from payon eer to update my address and give a street no (a friend"s address)but still waiting..
    i need to know why i can not get a payoneer card if i have no street no?
    my original address does not contain street no.it has post office address.now i update application on my friend"s address but no response from payoneer.
  • axel555axel555 Posts: 1Member
    I have the same problem. I wrote several times to your support team asking help but there no feedback was gained. It is very urgent to me and I hope you will hear me here!)
  • wanamwanam Posts: 4Member
    I signed up on 10 May and contacted the support team more 4 times over the past 6 weeks without any reply!

    A payment has been completed to my Payneer account, but i cannot confirm nor cancel it because my application is till under review after 6 weeks.

    Please approve my account, or cancel it and refund my payment.
  • ziazia Posts: 1Member
    I am Apply Payoneer Account 12th May. My Account stuck in Step 2 Approval, Plz Hep Me And Show For Step 2 This MSG For 2 month (Your application is currently being reviewed. You will receive an update within the next several business days.)
  • ynsyns Posts: 1Member
    hi;
    I'm waiting 10 days for my account for approve. I see "Your USD Balance is currently being reviewed." Please approve my account or tell me why is reason I'm waiting for this.

    My referans number: 16640600
  • HasibulpolokHasibulpolok Posts: 3Member
    When will my application be approved?
    WHEN I GET MASTER CARD?
    HOW MANY TIME I HAVE TO WAIT?
  • wanamwanam Posts: 4Member
    Refs: 160525-002276 and 160622-005086
  • grig88grig88 Posts: 2Member
    I created an account with method Local Bank Account on 2 June and still is not reviewed.
    I sent mail but nobody respond, please contact me.
  • AbdulWahid_880AbdulWahid_880 Posts: 3Member
    I applied for payoneer card on 18 june two weeks passed, yet not approved! How long will it take to get approved
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