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Chargeback request

vicebozic Member Posts: 2
edited July 2016 in Ask The Community

last year I had a dispute with a client who issued a chargeback request for for $1,000.
I have sent a proof of work and services that I have provided for that client, and I was under impression that this issue has been resolved since I have successfully withdrawn money from my Payoneer account.

Today I have found out that this ammount of $1,000 has been payed to the client, without my knowledge and approval.

How is this possible, and how can I get my money back?

Thank you.