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6 days passed, no reply from support team .I opened 3 tickets, money sent from my client are onhold

iSparkative
iSparkative Member Posts: 15 ✭✭
in Ask The Community
Hi Payoneer Team, My one client has sent you her documents. You have hold the payment from her, it is appearing in front of her payment "Missing information, please contact Customer Support".  This is her email from  which she sent you documents: [email protected]

I have been working with her from almost last 6 months. Please  check the documents and clear the payment, Awaiting for your reply ..

This is the payment ID : 28093762


I chat  with your agent too after waiting many days for my ticket reply, he said, no documents are sent. My client has again yesterday sent you documents too. Please check and clear the payment.

My ticket reference no: #160720-004528

Thank you,
Saif Ullah
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