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Problem with obtaining cards

lukickar Member Posts: 1
I need help, but if someone sent you'd asked me to reply.
In fact, I am a citizen of Bosnia and Herzegovina, and live in Serbia. I have a problem to get a Payoneer card, they refused me twice on the grounds that they deliver new images of documents and I have already three times sending the requested documents or no answer.
It seems to me that employees in payoneer-in does not discuss in detail our requirements.
I do not see why refuse my request, because I am a citizen of a state, and I married in another country, why is it a problem?
Thank you in advance for information about what to do!