My payer sent documents already

mremberph
Member Posts: 2 ✭
Hi and good day!
Today one of my payers, sent me a personal load of $520.00. Payment number 28782410.
After verification, I saw the message "Missing information, please contact Customer Support"
Then I ask my payer to check his email, he confirmed me he recieved an email from Payoneer and will take care of things.
After one hour he emailed me and said me he sent documents to you, then call your customer service, and have been told: documents have been received and we are happy with them.
So I would like to know:
Why on status I still see "Missing information, please contact Customer Support"? I hope will not take more than some hours to clear the thing, and I hope that will not happen again with this payer.
Looking forward for your help, you can also send me a PM, if have personal details to communicate to me.
BR,
Michael
Today one of my payers, sent me a personal load of $520.00. Payment number 28782410.
After verification, I saw the message "Missing information, please contact Customer Support"
Then I ask my payer to check his email, he confirmed me he recieved an email from Payoneer and will take care of things.
After one hour he emailed me and said me he sent documents to you, then call your customer service, and have been told: documents have been received and we are happy with them.
So I would like to know:
Why on status I still see "Missing information, please contact Customer Support"? I hope will not take more than some hours to clear the thing, and I hope that will not happen again with this payer.
Looking forward for your help, you can also send me a PM, if have personal details to communicate to me.
BR,
Michael
0

Categories
- 21.8K All Categories
- 2.6K Getting Started
- 22 Read Before Posting
- 2.5K Meet and Greet
- 16.2K Official Support Community
- 14 News and Announcements
- 2K Popular Questions and Tips
- 14K Ask The Community
- Our Products
- 129 Payoneer Mobile App
- 998 Industry Discussions
- 738 Freelancers
- 117 Affiliates
- 142 eCommerce and Online Selling
- 2.4K Local Communities
- 891 Payoneer in Bangladesh
- 371 Payoneer in India
- 1.1K Payoneer in Pakistan
- 12 Payoneer Mobilizers- Events and Meetups