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my account became unable

hi! While waiting card I got into my account and I changed 2 time password at a moment recived a form the required change password?! I do, but at moment I don't understand what happened. another day I tried for login again but not recognize any date of my account login. My account became unable input entry. Now it arrived my card and I can't do something, same way not recognize the log and is continuously locked [ althought that time 30 more min , if require password forgot is the samenot.