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Payment processing takes a lot of time

terrasoff
terrasoff Member Posts: 2
Well i've received payoneer card and sent payment request to my client.выставил request клиенту.
And he paid that payment via bank transfer.
Payment was loaded to system at 07/08/2016 but still is not available.
( i can see it in "payments history)

And almost month passed...

I wondered about payment after week has been passed asking why payment is still reviewing.
And week after i received answer that they need extra ID information. Ok, i sent my international passport (although i've send russian passport before).

One more week passed. And payments status wasn't changed. And i asked again. Several days passed and they sent me some document to fill (payments amounts, payments' regularity and etc). Ok, i filled that form and sent it.

But still no result. Funds still are not available. And i wonder if it is regular workflow, and acceptable period to review payment. Or
Это нормальные сроки для осуществления переводов? Или только мне кажется, что это очень долго?

Comments

  • rocco7313
    rocco7313 Member Posts: 2
    Hello I do have a Payoneer account just now and one of my customer paid me...

    Payment was done 8 days ago and money is still on hold...

    customer told me that his bank paid already to Payoneer and Payoneer
    just sent me an email that says.


    Dear Juan Garcia,
    A payment sent to you is currently on hold.
    Payment ID 29125321
    Sent By [email protected]
    Amount 1000.00
    We have asked the payer to verify their identity by providing further documentation. In the event that the payer does not provide documentation within 7 business days, the payment will be rejected.
    If you have any questions, please feel free to contact us.



    Thank you,The Payoneer Team



    WHAT IS THAT ? WHAT COMPANY ASK FOR ID, PASSPORT, DRIVER LICENCE ?

    PLEASE, GIVE ME AN ANSWER, OTHER WISE WILL HAVE TO INFORM CUSTOMER
    ABOUT THIS, ABOUT DOING A CHARGEBACK AND I WILL POST ON THE INTERNET
    OF THIS ACTIONS.

    YOU CONTACT ME OR I WILL POST OVER THE INTERNET ABOUT YOU.
  • shozabhasan
    shozabhasan Member Posts: 2
    I faced the same issue and lost the client trust on Payoneer. Client was worried to send the Goverment ID to Payoneer because she says, even paypal don;t ask such information. I am confused in it. She sent payment via Wire which was very expensive for me.