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Something Wrong : Got Pending Authorizations

founanic Member Posts: 2
Hi Team,
Yesterday I went to bank called banque populaire in Morocco and I tried to withdraw $98.61 but ATM machine is empty and couldn’t able to withdraw my payment. I went to other machine and it says out of balance.
also Today I try to withdraw $24.37 also the same erreur...
I check my payoneer account and it says balance is 0 which is wrong. I couldn’t able to get my payment.
Also on my account says pending authorization and $98.61 and 24.37 etc... and transaction still pending.

please how can I resolve that ?
here it is my pending authorizations ticket number:


I'm looking forward to get a reply from you ..
Best Regards


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    It sounds like there was an error with the machine that caused the money to be deducted even though you didn't receive cash. The first thing you need to do is to contact the ATM operator to let them know what happened. If they are unable to assist you in fixing this, contact Payoneer support for assistance in disputing the transactions in order to obtain your money back. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.