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Payment Status:Missing information, please contact Customer Support more than 15 days

mistasimba Member Posts: 2
Reference Number: 160804-014355
Customer ID: 16480789
it has been more than 15 days i have to payments with $345.00 ,$477.00 amounts waiting need to be approved.
i replied to customer cares email with screen shot 5 days ago.
still no reply still nothing is changed.
even i would like to reject this payment because tings are so slow that i could not understand the reason.
but still no changes...
those payment is really important for me and I can't wait for weeks on it. Will appreciate any assisting.
im really disappointed for now