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Faster shipping help!

alitayy91
alitayy91 Member Posts: 2 ✭
in Ask The Community
I read that there were two shipping options for faster shipping. $22 and $30. I would like to pay one of these but I don't know if my card has already shipped. When I send an email, I Just get auto responses and the live chat closed super early apparently. I'd just like to figure this out. The auto reply email is telling me it will charge me $50...but that's not what the faq said.. I don't want to pay that much but I need a card sooner than a month (the estimated arrival)

If they have already shipped a card, can they disregard that one and send a new one and have me pay $22 for faster shipping to get here before the card I don't want anymore? If someone could give me some insight on this, that'd be great..

Comments

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    The $22 and $30 expedited shipping fees is for Fedex shipping which is offered to US residents. All other international countries have the option to work with DHL which incurs a $50 fee for expedited shipping.

    If you opened a support ticket, check for an automated email response you may have received. Once you reply to it, a live agent will receive your inquiry and get back to you as soon as possible. 

    The automated emails that you receive are designed to obtain information in order to assist you in resolving your issue faster. Even if the email doesn't address your question, replying to the email will make sure that a live rep will be able to review your inquiry and assist you. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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