Can't receive payment from another Payoneer user

tokkamak
tokkamak Member Posts: 0 ✭
in Ask The Community
Hello!

It turns out I can't receive payment from another Payoneer users. If I understand correctly, in order to do this, I need to enable card to card transfers somehow. I've been receiving payments from Upwork and through Request a Payment options, though.

Also, I appear to be unable to send payments (I just don't have this option on menu).

So, the question is:
How do I enable card to card transfer? (I've been receiving payments from Elance/Upwork for almost a year now)

Thank you!

Comments

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    If you have been receiving payouts for over a year, the service may have been limited to you at some point during that time frame. This can easily be reactivated by contacting a Payoneer Customer Care representative in order to be assisted in re-enabling the service for your account. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    @lucy_girl
    There are several reasons why this may occur so having both the sender and the receiver of the funds contact Payoneer support can help resolve the issue.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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