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missing information, please contact customer support

Hi,
Yesterday one of my payers, sent me a personal load . Payment number 30523298.
After verification, I saw the message "Missing information, please contact Customer Support"
Then I ask my payer to check his email, he confirmed me he recieved an email from Payoneer and will take care of things. After one hour he emailed me and said me he sent documents to you.
So I would like to know:  Why on status I still see "Missing information, please contact Customer Support"?

Comments

  • sajid77
    sajid77 Member Posts: 26 ✭✭
    Even after more than 24 hours of my query still no reply from payoneer .
  • sajid77
    sajid77 Member Posts: 26 ✭✭
    Even after more than 48 hours of my query still no reply from payoneer .
  • cc55
    cc55 Member Posts: 5
    I'm in the same situation , I contacted them yesterday , no news until the writing of these lines
  • Alexz1977
    Alexz1977 Member Posts: 8
    And I'm in the same situation , I contacted them four days ago , no news until this time