How to request payment? Please help!!

Taddy
Taddy Member Posts: 6
edited September 2016 in Ask The Community
hi everyone,

I'm a new user of Payoneer and I'm having problems trying to step up with it!

After creating my account and having finished all the confirmations of my identity and banking, I made a "Request Payment" and sent it to my customer. But it made no effects.

⚫ As informed by my customer:
"Payoneer doesn't allow me to send payment and ONLY allows transactions made between local banks in the U.S using (USD), not accepts wire transfer".

Here are something about my case:

⚫ I registered my payoneer and selected the "Use a prepaid MasterCard" option, not "Local bank account".

⚫ I couldn't find the option for "individual" in my "Request payment" page.

⚫ It seems like (for some reasons) I am only allowed to make transactions with companies. And the "Request payment" page asks me to provide "company name & website" for the payer. Weird!

⚫ I haven't received my card from Payoneer, so it remains inactive (Could that be a problem? I believe one can receive or request payments even if they are waiting for their cards.)

I have sent them messages, request email, facebook messages. But the total efforts just make no sense, so sad! :(

Looking forwards for prompt and helpful answers.

Thank you all, :)

Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    What is it you are trying to do exactly? Send money to other Payoneer users or receive money for services you provide to your employers and clients?


    When requesting a payment from your client/employer, they will have one of several options depending on where they live (this will appear to them once they follow the link in the email they will receive).
    When sending funds to other users, this can only be done when you already have existing funds. If you only plan to pay your users/employees world wide, it might be a better idea to sign up as a partner so you can receive the tools needed to become a mass payout company.

    You can read about the different ways you can receive funds through Payoneer on our blog.

    If you are paying 10 or more users on a repeated basis, you can leave your contact details here and a Payoneer representative will get in touch with you to discuss about becoming a partner. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Taddy
    Taddy Member Posts: 6
    edited September 2016
    Thank you for your reply, Adam

    What I was trying to do is very simple: I need to get paid from my individual customers for freelance works.
    Both me and my clients are new to payoneer and neither of us know how to make a payment transfer between individuals. It seems a good news that, some people advised me to "ask the payer to SEND the money via my email registered on payoneer. I'm wondering it is posible or if there's any requirement before one can do it??? In my case, can you (or anyone who's willing) give me some advice about the best way I can follow to receive payments from my individual customers?

    And the detailed instruction if possible.

    I really appreciate it! Thank you :)
  • Taddy
    Taddy Member Posts: 6
    edited September 2016
    Oh please! No one answers my question?
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    @Taddy
    If you plan to receive payments from your individual clients (and you are not planning to connect with them through any online marketplaces), you can use the Billing Service feature in your account. This would be the ideal way to request international payments from your clients through Payoneer. At the moment the only widely used option that is offer is credit card payments but additional features will be added in the future.

    If your clients prefer to pay you through an ewallet or other altnernative means, working with Freelance Marketplaces that payout through Payoneer would be the ideal solution for receiving payments and connection with additional international clients. 

    Click here for step by step instructions on how to use the Billing Service.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.