URGENT "Card Not Found the International DataBase"

Heidi_fay
Heidi_fay Member Posts: 2 ✭
in Ask The Community
Hey, while trying to withdraw from an ATM, we get this message. This is the second time this is happening We cannot get get our money. Is Payoneer having problems. Has anyone had this problem before?What can we do. Help someone???

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  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    edited September 2016
    Do you receive this message at only one ATM location or multiple? If the error message comes from a single ATM or ATM operator, this might be an issue related to the station or bank that owns it.

    It this happens with multiple ATM operators that are owned by different banks, I would recommend you get in touch with a Payoneer Customer Care representative so they can review your transaction history and see exactly what is bringing this issue to light. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Heidi_fay
    Heidi_fay Member Posts: 2 ✭
    We get the message at all the ATMS we have tried, even from different backs. I have Email customer support but no response. They never respond.

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