ATM PROBLEM

I have been using my card from payoneer to withdraw money almost a year but 10 days ago , i took money from ATM card only receipt came and no money was dispense. I have fill charge back form and i was assured money will be back within 90 days whilst i need my money urgently. Can anyone help or has any experience as to how i can get the money easily without waiting for so many days like the 90days?

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