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I can not see the balance and not cash out at the ATM

bernardipes
bernardipes Member Posts: 8 ✭
in Ask The Community
Hello,
I activated my card today, created my pin and i cashout out the atm, but give error.

What happened? I have balance in the account, but the card not have balance.

$4311.00 ($0.00 in card)

What should I do?

Comments

  • frank05
    frank05 Member Posts: 12 ✭✭
    how many card you have?
    Un venezolano cualquiera intentando salir de la patrialandia >:v
  • bernardipes
    bernardipes Member Posts: 8 ✭
    @frank05 only 1 and i active my card today
  • frank05
    frank05 Member Posts: 12 ✭✭
    > @bernardipes said:
    > @frank05 only 1 and i active my card today

    In the balance the money you have where it are? for example i have 3 balance ( EUR, GBP and prepaid card ) where are you money??
    Un venezolano cualquiera intentando salir de la patrialandia >:v
  • bernardipes
    bernardipes Member Posts: 8 ✭
    The balance where in USD
  • bernardipes
    bernardipes Member Posts: 8 ✭
    USD Balance $4311.00 and prepaid card 0
  • frank05
    frank05 Member Posts: 12 ✭✭
    That's the problem. You will need to wait for the monday and call the support because the weekend is only for lost card.
    Un venezolano cualquiera intentando salir de la patrialandia >:v
  • bernardipes
    bernardipes Member Posts: 8 ✭
    I see, Payoneer support is horrible! but if I have money in the account, why can not I withdraw? weird....
  • frank05
    frank05 Member Posts: 12 ✭✭
    bernardipes said:
    I see, Payoneer support is horrible! but if I have money in the account, why can not I withdraw? weird....
    Yeah... The problem with the support is because the costumer support can't do nothing except disblock you account, help with the card.and some question. :/ Every else is by e-mail.

    Just wait and call. I hope it can help you.( And sorry for my bad english )
    Un venezolano cualquiera intentando salir de la patrialandia >:v
  • bernardipes
    bernardipes Member Posts: 8 ✭
    Ok! Thank you.

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