Payment Under Review

I have 3 payments under review since a week, sent mail to support thrice, what is wrong with Payoneer? I'm using Payment Request feature since it started and never had this problem. And everyone knows how poor payoneer support is any admin here who can help ??? Even employers who pay are same as before.

Comments

  • WaheedaKanwalWaheedaKanwal Posts: 0Member
    Its been a year that I am using the services of Payoneer, never had this happened but a week ago, My payments were held stating Payment under review, One of my clients payment was released some days ago but another clients payment is still at hold though the client has submitted the required documents. I have myself emailed thrice to the customer care but to no avail and my client hasn't even received any email of updation as promised by Customer Care Maria.

    I am clueless of what's gonna happen next.
    I am a freelancer and this is the only way I can earn my bread and butter and feed my child.

    Whom should I contact ??
  • nomanriffatnomanriffat Posts: 1Member
    Same issue here :(
    I submitted documents last week and still no response. Chatted with customer support on monday and he made sure that payment will be cleared within 2 days but its been 4 days and still no response from payoneer :(
    Tried to chat again today but after making me wait in queue for 1 hour, I am told that all agents are busy. Such a poor customer support :/
  • FaceTwoFaceTwo Posts: 4Member
    Hello Norman and waheeda, have you solved your issue, the same is happening to me?
  • Samuel_12Samuel_12 Posts: 1Member
    > @nomanriffat said:
    > Same issue here :(
    > I submitted documents last week and still no response. Chatted with customer support on monday and he made sure that payment will be cleared within 2 days but its been 4 days and still no response from payoneer :(
    > Tried to chat again today but after making me wait in queue for 1 hour, I am told that all agents are busy. Such a poor customer support :/
  • ihrosema11ihrosema11 Posts: 0Member
    Hey,

    Can you please solve this Payment Under Review issue. 7 days already gone by but nothing happens. This is really frustrating.

    Here are the payment ID:
    34652487
    34661337
    34661373
  • popsipopspopsipops Posts: 5Member
    You guys were able to solve the problem?
  • popsipopspopsipops Posts: 5Member
    Any news on this? This is the first time i have a payment under review and i'm getting worried
  • mtayyab50mtayyab50 Posts: 5Member
    hi
    My payment is pending and its been more than a week payoneer requested additional information from my client and he gave them already so IDK what is going on out there, further more i have emailed support several times and still no replay can someone guide me how many days it takes for a payment to settle after submitting proof of funds

    Payment ID:
    35772428
    Payment Date (EST.):
    12/26/2016 21:31

    STUCK in the middle of no ware. and no one is replying form payoneer :neutral:
  • ABG2007ABG2007 Posts: 8Member
    Hi,
    It can last forever. They will never answer you through email. It's no more a serious service.
    Regards
  • Sergio1Sergio1 Posts: 4Member
    Any news about this? I'm in the same situation!
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