I didn't received payment of my purchase return--Need Help

I made a purchase from themeforest using Payoneer card. The theme didn't work so they return my payment on 19 Oct. I still have not received that back in my payoneer account. I contacted themeforest team, they confirmed that it's pending from Payoneer. I sent a request to payoneer they sent me irreverent emails. Plz guid what to do
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