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Why Haven't I Received My Payment Sent via the Credit from client ?

Arif_h Member Posts: 1

I am Arif from Bangladesh. I am a Freelancer and working at Photoshop. I've received two invoices paid by the clients two month. But I haven't received last invoices paid by the same clients last month. My Client Send me payment but I received an email by Payoneer "We require additional information in order to process a payment sent to you." and " A payment sent to you is currently on hold."

I submit all information. How long will it take to credit my money to my Payoneer account after I submit this form?

Thank you so much
Arif Hossain