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Payoneer Account unfortunately unavailable

I have received a payment in 11 Nov. and i tried to withdraw some money for my needs and then the pin wasn't working. I tried to change still could not change. Then I asked for support, Payoneer just sent me this mail:

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Reference Number: 161111-007774

Dear Taulant Bytyqi,

Thank you for contacting us.

This is an automatic reply. If this message does not resolve your issue, please reply with further details and we will be happy to assist you.

The Withdraw to Bank Service is unfortunately unavailable for your Payoneer Account. We're working hard to have it available for more Payoneer account holders in the future, and apologize for any inconvenience this may cause.


Sincerely,

Payoneer Customer Care

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I replied to them in that day and today is 14 Nov. still no answer for my card. I have all my money in there, and I have no access to that. I have so many bills to pay, to eat and live with that money, and in the end i get this mail from Payoneer that my card is Unavailable ???

Also no reply and no responsibility for my mail. I tried to chat them, not working.

Please help