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Why can I not get my money from the ATM?

sonjastello
sonjastello Member Posts: 1
edited November 2016 in Meet and Greet
Pleas does someone has an answer for me? I received money on mij Payoneer account and I have an Bank Choice LTD card. The card was activated and the fees were paid. When I went to the ATM , I have tried severals, they all said they lost connection to the bank and dont give me money. The card doent work at any ATM. Online webshops the same story, the card doenst work, but I have tried a few and some work. How is that possible and what is wrong? Please can someone help me? I really need the money from the ATM :( ( I am from Holland)

Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Contact Payoneer Customer Care so they can take a look at your recent transaction history as it is possible the card is damaged (for the physical/ATM transactions). It is extremely rare for newly delivered cards to have this issue, but it is not unheard of in the industry.

    In regards to the online transactions, this is definitely something a Payoneer Support representative can advise you better about when you contact them.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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