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$11,000+ (In Process) Transaction Disappeared on Payment History

badzination
badzination Member Posts: 2 ✭
edited November 2016 in Ask The Community
I left a private message complain in the payoneer facebook page. But nobody seems to care. So I guess I have to try my luck here.

Payment was received in my Payoneer Account last Friday 6:00 AM EST, Nov 18, 2016.

It was stuck in (In Process) for more than 48 hours now.

Now, as of this moment, I just checked my payoneer account and the payment transaction magically disappeared.

Payment was received in my Payoneer Account last Friday 6:00 AM EST, Nov 18, 2016

The BIGGEST problem of all is that this is my main source of income and it is always expected to be in bank 3 days after payment. But now it just magically disappeared from my payment history, I am shattered. I got bills and employees to pay. Payoneer is literally killing me.

Comments

  • badzination
    badzination Member Posts: 2 ✭
    Okay, it turned out to be that Payoneer returned the payment to the sender due to Local Receiving Limit - to which I haven't read because the payoneer website doesn't tell anything about receiving limits other than India, and im not even from India, So why limit and return the payment?

    Bad thing is, Payoneer doesn't even have the courtesy of informing or notifying me through e-mail. or at least a message in my account that the payment has been returned. But no, the payment transaction in payment history just disappeared, and no explanation unless you I emailed them first.

    Worst thing is, I don't have any proof that the payment has been returned. How can I tell the sender that the payment has been returned to them, and oh, the payment is already marked as "SENT" in the senders website!

    Payoneer doesn't seem to care at all, you might not know or feel it Payoneer, but you are ruining peoples business and lives.
  • brey_bren
    brey_bren Member Posts: 1 ✭
    Hi pls help, its my first time using payoneer, where can I find the last 4 digit destination bank?
  • lisaanneflynn
    lisaanneflynn Member Posts: 2 ✭
    My experience with payoneer has been awful. My money and transaction history disappeared from my account! THankfully, it was only $5. Does anyone know how to reach payoneer customer service?!!
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @lisaanneflynn Hello,

    Please use the link below to contact our support team regarding your payment that was cancelled:

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

This discussion has been closed.

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