11 days past ordering the card but not arrived

Santo

11 days past ordering the card but not arrived..!

Firstly i ordered card with an another name which was not similar to my account's username..

Then they sent me the following message & asked me to replay the message & i replay with my shipping address.

After that i didn't got any confirmation, as well as i viewed my application status & saw i'm in the second step (Approval) yet.
(Your application is currently being reviewed. You will receive an update within the next several business days.)

Please some one help me!

This the message which they sent me:

"Response 11/09/2016 02:47 AM)
Thank you for ordering a Payoneer Account with Card.

Unfortunately, we were unable to process your application with the information provided.
Please note that for security reasons we can only ship your card to you personally, under your own name.
Please reply to this email with a complete shipping address in your own name, in the following format:

* Name:
* Street Address Line 1 (limit to 30 characters):
* Street Address Line 2 (limit to 30 characters):
* City/State:
* Country:
* Zip/Postal Code:
Sincerely,

Vanessa

Payoneer Customer Approval Department