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Can You Help Me ?

It has been a while since I applied for a payoneer card on the site I am working but I am not being able to focus working knowing I will not be able to be paid since for a long time now my payoneer application is still not approved. I have already uploaded my valid gvernment identification, I have answered some quesions by Rob but I am not sure what seems to be the problem. If anyone can please help me. The email address associated on this payoneer application is "[email protected]"