Pre-Auth Transaction-International ATM Cash Withdrawal

I tried to withdraw money at the ATM where I always do it and it showed me an error message saying that it failed process my transaction and ATM didn't give me the money. I found out in the Payoneer that my balance was charged by $537.75 USD.
I called the ATM and he told me that has nothing to do because the card is issued by another bank.
She told me to call the bank that issued the card

I sent email to me Payoneer and they responded :
"Thank you for contacting us. Please note the transaction wasn't charged but is pending and the funds are kept on hold by the ATM operator. If the ATM wouldn't charge this money by 11/29/16 the funds would be released back to your card balance."

I need this money...urgent!!

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