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Please help-issue with transactions

zahra1 Member Posts: 1
Hi Everyone
I received some payment from my upwork account on 31st November 2016. I tried to transact the amount from Matercard supported atm machine in Lahore Pakistan. they declined the transaction referring to any error. Now I have 0 balance on my account although in my transaction history document (payooner) it is mentioned that the amount was debited and than credited after a minute. No reply from support please guide and help