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Can't get paid because of form validation

I've started to work for a company recently, and I've just sent them first payment request. They want to pay with eCheck, but they can't do it - "Account Holder Name" field accepts only letters, while company name contains numbers. So when they type something like "CompanyName123, Inc", they see an error "Please enter a valid account name" and can't proceed. Can you fix this please?