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Ticket with no reply 5 days?

EMB95 Member Posts: 2
edited December 2016 in Ask The Community
Hello, I just wanted to ask the community if it's ok they take like a week to reply an urgent case?
Live chat is not working for my country, I really cant believe I need to wait so much for a question.

And for what I read they are not sending card replacements, statements, or crediting funds.
Is Payoneer still working at all?

Thank you.