I can't login

mamenDseidmamenDseid Member Posts: 2
I cannot enter to my payoneer account. I have entered correct email and password. Forgotten password link does not work - it gave me "wrong details" response


  • Yarden_PayoneerYarden_Payoneer Administrator Posts: 92 ✭✭✭✭✭✭✭
    If you're having trouble resetting your password it's best to contact Payoneer's Customer Care team directly. https://payoneer.custhelp.com/app/Contact_us

    Happy and willing to answer general questions.
    For any inquires directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.
  • mamenDseidmamenDseid Member Posts: 2
    @Yarden_Payoneer the link you provide doesn't work
  • LailahLailah Member Posts: 5
    I am having the same problem, i been contacting Customer Service like 3 days ago. In fact i made a follow up email but still got no reply. My account was disabled, sad to say i cant remember the security answered.

    I am almost to the point of thinking that Payoneer email is not working? lul

    Reference Number: 161211-007284 of my case..

    Hope someone can help.

  • SafiWaseemSafiWaseem Member Posts: 1
    I can not login to my account plese helpme
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    If you can't login to your online account because you forgot the password so you have the possibility to reset it from the login page by clicking on "If you forgot your password click here", don't forget that your username is your email address. In case you cannot reset your password because you forgot your security answer, phone number or if the date of birth is wrong, you will need to contact the support center at https://payoneer.custhelp.com/app/Contact_us

  • AmajdhussainAmajdhussain Member Posts: 10 ✭✭
    I cannot enter to my payoneer account. I have entered correct email and password. Forgotten password link does not work - it gave me "wrong details" response
    I think my account is disable. Last email received from about payment on 21 sep 2017
  • LouieAnneLouieAnne Member Posts: 1
    Hi, I cannot access my account. When I click login the page went to "access denied". Please help. Thank you!
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    Hi @LouieAnne Please contact the support directly in order for a representative to verify the details on your account.

  • dollydamdollydam Member Posts: 1
    I can't log in to my account it was telling me account locked for security pls help me
  • OomOom Member Posts: 4
    I dont know why I am not able to log in to my payoneer account.
    And when I say "forgot password", I am not receiving any email for resetting the password.
    And when I email payoneer regarding this issue. I don't get any reply.
    And my payoneer card is already expired.

    Please help? As I have funds in the account and I want to withdraw them.
  • bognenovabognenova Member Posts: 5
    Hi there, I have the same problem as mentioned above - I can't access the login screen at all from a mobile or a desktop browser. When I go to the login link, I get the "access denied" message on an empty screen. I've tried logging in from a different location, but the login details don't seem to work!!! Please help!
  • bognenovabognenova Member Posts: 5
    Hi Dan, I can't see the web page with the transactions or anything else related to my account.

    The login screen takes me to this link: (I am not allowed to post links here, so I have to change it a bit, removing the HTTPS and a part of the link for security purposes):


    I downloaded and installed the mobile app to see whether it will work, but, again I can't access the login screen. The app gives me the following message: "looks like we have a problem". This problem repeats since Monday.

    When I tried to post the issue to the Community forum, I got the message that the account with the mentioned details doesn't exist. But I actually managed to create a new account with the same login details.
  • bognenovabognenova Member Posts: 5
    @Dan_Payoneer it seemed to be okay today for a few hours and it's down again now.
  • bognenovabognenova Member Posts: 5
    Hi, I can only log in via a VPN browser extension mimicking a US location. Can the issue be location-based? I still can't log in from a regular Chrome browser or the mobile app.
  • olianamarolianamar Member Posts: 1
    hello ! I cant enter to my payoneer account. i just get my card and i have to registr it and then the page was blocked! please HELP ME ! i need it urge, i work with airbnb and i have to pay for apartament this days!
  • oktaokta Member Posts: 2
    I cant loogin my payoneer account, they said i have to wait for 30 minutes, after that I still can't login, hope you can help me..
  • oktaokta Member Posts: 2
    i really confuse, because I still have money on that account :(
  • BorgNashBorgNash Member Posts: 7
    Still experiencing the same concern, okta?
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