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Need to cancel my Payoneer Account

DavidCruz Member Posts: 1
Hello, guys.

Two days ago I received an email that says that "my Payoneer Prepaid card is on shipping". The catch is that I didn't request a Payoneer account. Someone stole my data and created the account. I send an email to the support team but I can't understand the answer they give to me.

I am 17 years old, not 18. I hope you can help me, I don't want to pay something that I don't use.

Thank you,