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Forced to renew my payoneer card, shipping address doesn't change

laurilyn Member Posts: 1
I've received an email asking me to renew my prepaid card before Dec 15, I moved to a new home, I've changed my shipping and billing address on my account successfully but when I click on the link provided to request the new card the old shipping address pops up
Is it a bug? support doesn't answer, live chat support is disabled, I need help!!