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Payment pending due to documents verification

Hi my name is salman jilani and a friend of mine sent payment for my services. He made payment 5 days ago and payoneer asked for documents to clarify the transaction i sent front and back of my nic but they have not replied me yet also my nic copy scan were crystal clear. My reference number is 161115-009716 please some one tell me how long it will take to clear my payments also please tell me the status of my reference number 161115-009716