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Expired Card have no renewal button (pass limit over 90 days)

victia12
victia12 Member Posts: 10 ✭✭
Hello,

I've already sent an email to payonner support,but no respond.
Reference Number: 170102-006049
Reference Number: 161231-002537
I sent twice email to payoneer support

I've already passed 90 days. Because of this, , make i couldn't find any button to request a new card. ("This option will only be available starting 90 days before your card's expiration date.")

On a ticket before (couple months ago), it said:

"In order for us to issue you a new card you must first resume activity in receiving payments. You can do this by receiving a payment from any company or website that pays with Payoneer.
Once you’ve received a new payment to your Payoneer account, you will be able to log into your online account and automatically order a new card (free of charge)."

Now i have received a payment, but still couldn't find any way to request a new card, no botton, no link, no something else shown. Still couldn't order a new card.

Please solve this problem. How should I do?

Thank you.

Comments

  • victia12
    victia12 Member Posts: 10 ✭✭
    Hi,

    Today customer service from payoneer already sent a reply to my email. Thank you so much.