Money in the account had not been returned when withdrawing failure

pxloco

I make a withdrawal from an ATM failure. On the trading activity of the account showing the money was returned, but I did not get that amount in my account? So where that money?
p/s: sorry my english

[Deleted User]

Hi @pxloco, for cases where there is some kind of ATM failure, please contact our customer care team and ask them to advise further.