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Urgent need help, I am in big trouble

Hey payoneer team.

What is the problem? Why you guys never response. I have transferred some serious funds from my payoneer account to my local bank account and till now I haven't received the money. I transferred on 31st december and didn't receive anything. I have contact payoneer a lot of time and they keep saying we will send your complain to the head office (Like seriously?) then for what these live chats are meant for? I am so worried. I earn my living via selling my services and now my payment is stuck? What is this payoneer? When will you start caring for your customers?

Help please!!!