Payoneer Prepaid MasterCard® Shipping Status

Greetings,

How's it going everyone? I hope you're all having an amazing and happy day. It's been a few months that I'm struggling with the shipping of my Payoneer Prepaid Mastercard, 'however, I'm going to explain out the situation shortly. It's been a few months since I registered to Payoneer for withdrawing my online payments and I've heard a lot of positive feedback about Payoneer so that's what brings me here. I quickly registered everything correctly providing government issued passport/national id/driving license etcetera and my application for Payoneer registration was approved within a few hours without inconvenience or issues. I entered every information detail correctly such as address and the rest shortly I ordered my Payoneer Prepaid MasterCard® for the first time after giving correct address and information that was required. My Payoneer card was estimated to arrive between 22 Dec 2016 and 02 Jan 2017 but unfortunately I didn't receive it even I was continuously checking my phone if I've received the tracking ID throughout my phone as I entered my number but I didn't even the estimated time passed.

It was too necessary to withdraw my online payments from a website meeting the essential deadlines but my Payoneer card didn't arrive on the time, therefore, I reordered it again and I don't know if you guys probably received your Payoneer Prepaid Mastercard on the second time after reordering.

I believe everyone receive email from Payoneer after ordering or reordering your Payoneer Prepaid Master Card that says your card was shipped via Regular Mail but where it goes, I mean it's probably missing so you're supposed to reorder again for your card. I'm afraid that I won't have to reorder my Payoneer Prepaid Mastercard again which is 3x time. I'm sure I've entered everything correctly. My current reordered Payoneer Card is estimated to arrive between 27 Jan 2017 and 06 Feb 2017 and I'm hoping to receive it this time because I'm continuously checking my phone again if I've received tracking ID of my Payoneer Prepaid Mastercard.

I appreciate your time and effort for assisting me with the shipping inconvenience, I would love to hear positive feedback and replies to solve my inquiry so thank you very much. :)

Regards,
Ali Akbar

Answers

  • maaizmaaiz Member Posts: 31 ✭✭
    Ali_Akbar This refers your message about non receipt of card.
    Here i understand that main issue is with your postal address because once card order is confirmed so you can see in your account dashboard that card number generated XXX-100 etc which reflect that your card number is issued by payoneer and after manufacturing process the card will be shipped out which is usually shipped within 3 days and Payoneer give estimated time as stated above by you but any card received to pakistan within 10 to 15 working days. So your main issue is your POSTMAN and postal address, trace him, inform him to delivery international post at your side. give proper home delivery address mentioned street, house number.Town details. i am using Payoneer services from last 7 to 8 years. Love Payoneer and Payoneer did alots for me. If we handle the matter technically so any single day you will not face any issue. Meanwhile if according to you, postal address is correct so you can order the card VIA DHL/FedEx and its charges to pakistan are 60US$ as then they will trace you via your mobile number once they attempt to deliver your card and meanwhile you can also pick the card from their local office in your city. Just load your account with any approved partner of payoneer with said balance and request Payoneer for issue card via DHL and its charges will be deducted from your account and within 3 days card will be in your hand and its tracking number will be provided to you. But as per my years experience i understand that fault is at your side as your postal address is not correct and your local post man is not willing to deliver your international post at your side so communicate with him personally and then wait for receive card because it will save your charges(DHL if use)
    Regards,
    Maaiz
  • Ali_AkbarAli_Akbar Member Posts: 3
    @maaiz thank you very much for helping me to solve my concern, I visited the post office today sharing the details of my Payoneer Prepaid Mastercard arrival and they checked everything such as history etc. I traced around two postmen who deliver mails at our area they said that my Payoneer Prepaid Mastercard hasn't arrived yet even the estimated time is 27th January till 04th February. I guess my Payoneer Prepaid Mastercard haven't arrived yet at the post-office for the postman to deliver it to my postal address, 'however, I would love if an Payoneer Administrator can check the status of my Payoneer Prepaid Mastercard.
  • [Deleted User][Deleted User] Posts: 83 ✭✭✭✭✭✭✭
    The default way for Payoneer to send cards is through the regular mailing system. This system allows us to send you cards free of charge, however they provide no tracking information. Some account holders choose to pay for premium shipping options. Otherwise, there's no way of tracking shipments except to wait according to the estimated dates.
  • YasarYasar Member Posts: 39 ✭✭
    Thanks Yarden for sharing this info.
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  • markbamemarkbame Member Posts: 0
    I have created a payoneer account but the physical card never arrived, last january 2016. the problem is my employer paid me there an i could not withdraw it to my local account. I ordered a new card but it has a different number an more like a new account. how can it retrieve my money then?
  • Ali_AkbarAli_Akbar Member Posts: 3
    I believe there's not a tracking number provided for regular mail, Let's take a look the arrival time already expired and I may have to reorder once again which is 3x times. I've visited around 5 general post offices around my area, They're claiming that my mail did not arrived from New York but when you receive auto-reply from Payoneer after ordering that says your Payoneer Prepaid MasterCard was shipped via regular mail but I guess it didn't yet arrived here and the important thing is every general post office's postmen comforting me about my card that they'll deliver it to my postal address provided to them even the General Post Master checked the register and computerized records history but Unfortunately, there's not a record of my Payoneer Prepaid MasterCard arrival.
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭
    @Ali_Akbar

    The experience obviously can change for each user. I have read and heard my share of comments regarding people who received their cards without any delays compared to those who have already ordered the card three times and nothing has changed.

    Best way to solve this is to contact Payoneer customer care and see what are your available options for your next card order. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭
    @markbame

    What is the core account type you have? Payoneer Prepaid Mastercard account or the Bank Transfer service?
    If you have a prepaid card based account, contact Payoneer customer care and see about converting the core type of your account so the default option for accessing your pay would be for withdrawing the funds to your local bank account. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • zuhairzuhair Member Posts: 2
    I have applied payoneer card 2 months ago but still did not arrive. Many time I have complained it to payoneer site but nobody want to help me. I am still trying to contact them but their Number is invalid. anybody can provide me payoneer helpline number??? Can anybody please help me?
  • [Deleted User][Deleted User] Posts: 83 ✭✭✭✭✭✭✭

    You can find our contact details here.

  • leonardoemarqleonardoemarq Member Posts: 2
    Hi, I requested a new Payoneer card to be shipped via DHL but now it's been 3 days since I did it and I have not received any tracking number nor confirmation that my request is being processed. Can anyone help me please? The reference number of my request is: 170329-001235.
  • leonardoemarqleonardoemarq Member Posts: 2
    FYI I just received the notification that my card was shipped. I don't know if my comment here had some influence in that fact but thanks anyway to the customer care team!

    Regards
  • [Deleted User][Deleted User] Posts: 218
    The user and all related content has been deleted.
  • girmaywsenbetgirmaywsenbet Member Posts: 2
    Do I need a p.o.box for regular card mail
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