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My Payoneer card is blocked!

DouxWebTech
DouxWebTech Member Posts: 5
Hello David,
My Payoneer email id [email protected]
In some days ago after login my account i can see a error message. It say "your card is blocked!"
But i can't get any exact reason & notification about this action. I made a conversation using live chat on customer support. He says it is a undisclosed reason & it is currently under review. But still now i can't get any email from payoneer about this ticket. If it is possible Please help me to fix this problem asap.
This is the conversation transcript. Please check it.


24/1/2017 Chat Window


Hannah: Hello and welcome to Payoneer customer care! My name is Hannah and I would be happy
to assist you! Please bear with me for a few moments while I pull up your information from our system.
I will be right with you.
Muhammad Aziz: Hello Dear, Thank you for your response.
Hannah: Hello, how are you?
Muhammad Aziz: fine what about you bro My account shows a error message "Your card is
blocked!" But i can't understand the exact reason. Can you please help me to fix this problem?
Hannah: I will be happy to check this for you. Before we proceed, please provide some details for
identification.
Hannah: Please provide me with your date of birth in the US format (Month/Day/Year).
Muhammad Aziz: 11/27/1993
Hannah: Before we proceed, please provide me with the answer to your security question:
Hannah: What is the name of your first school?
Muhammad Aziz: kips
Hannah: Your issue is currently under review with the relevant department. We will notify you via email
as soon as we have an update for you.
Hannah: Is there anything else I can help you with?
Muhammad Aziz: please tell me that what's exact reason to block my payonner card and i get back
or not without time wase ?
Hannah: Your issue is currently under review with the relevant department. We will notify you via email
as soon as we have an update for you.
Hannah: Thank you for visiting. Please feel free to contact us again at any moment during our
business hours.
Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available
from 09:00 AM to 04:30 PM EST, Monday through Friday. Goodbye!
Hannah has disconnected.

Comments

  • heathcliff
    heathcliff Member Posts: 3
    Wauw, it's not the first time I read something like this. I don't feel safe wiring my PayPal balance to Payoneer anymore. I hope you can get your money back?

    > @DouxWebTech said:
    > Hello David,
    > My Payoneer email id [email protected]
    > In some days ago after login my account i can see a error message. It say "your card is blocked!"
    > But i can't get any exact reason & notification about this action. I made a conversation using live chat on customer support. He says it is a undisclosed reason & it is currently under review. But still now i can't get any email from payoneer about this ticket. If it is possible Please help me to fix this problem asap.
    > This is the conversation transcript. Please check it.
    >
    >
    > 24/1/2017 Chat Window
    >
    >
    > Hannah: Hello and welcome to Payoneer customer care! My name is Hannah and I would be happy
    > to assist you! Please bear with me for a few moments while I pull up your information from our system.
    > I will be right with you.
    > Muhammad Aziz: Hello Dear, Thank you for your response.
    > Hannah: Hello, how are you?
    > Muhammad Aziz: fine what about you bro My account shows a error message "Your card is
    > blocked!" But i can't understand the exact reason. Can you please help me to fix this problem?
    > Hannah: I will be happy to check this for you. Before we proceed, please provide some details for
    > identification.
    > Hannah: Please provide me with your date of birth in the US format (Month/Day/Year).
    > Muhammad Aziz: 11/27/1993
    > Hannah: Before we proceed, please provide me with the answer to your security question:
    > Hannah: What is the name of your first school?
    > Muhammad Aziz: kips
    > Hannah: Your issue is currently under review with the relevant department. We will notify you via email
    > as soon as we have an update for you.
    > Hannah: Is there anything else I can help you with?
    > Muhammad Aziz: please tell me that what's exact reason to block my payonner card and i get back
    > or not without time wase ?
    > Hannah: Your issue is currently under review with the relevant department. We will notify you via email
    > as soon as we have an update for you.
    > Hannah: Thank you for visiting. Please feel free to contact us again at any moment during our
    > business hours.
    > Our telephone lines are available from 6:00 AM to 6:00 PM EST and our chat services are available
    > from 09:00 AM to 04:30 PM EST, Monday through Friday. Goodbye!
    > Hannah has disconnected.
  • letsfiverr
    letsfiverr Member Posts: 4
    I don't know why payoneer team blocked my Card and Some features are not working in my account . I just received a payment from my freelancer Client $450$ but after that the payoneer blocked my card and disable my Transfer option. I am very dissappointed about it. I am failed to use my own payment. and i am messaging the payoneer team from 3 days but didn't get ansewer from support. I just want to say poor services . The customer can't use their own money. :(