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My account blocked and how can I reactivate?

asifdwan
asifdwan Member Posts: 1
Payoneer.com blocked my account after submitting my National ID card copy. I didn't understand why I am not allowed to use this site? I have bank statement too to become verified.
Chat assistant disconnecting chat every time after asking the reason.
I have been using the account from a year so what happened after submitting? I became verified with same documents on freelancer.com.
I am helpless, please help me to reactivate the account. :'(