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ATM Withdrawals Problem

Today I charged 3 times On My payoneer Card.. 2 Transaction of 20000BDT each in My Euro Card and 1 Transaction BDT 20000 in My USD Card.. All Happens on Brac Bank ATM... All is Currently show Pre-Authorisation Transaction.. My Question is.. How long it Takes My Money Back to The Card.. OR Do i Need any Dispute Claim ? if dispute need then how long it takes to resolve?


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Hi there, 

    If the charges switch from a pending status to a compelete status (and you didn't receive any cash for the transaction), this would be a reason for contact Payoneer to dispute the transactions.

    Payoneer prepaid card transactions expire within 10 days if the merchant does not collect the money within that time frame. When a transaction expires, any funds placed on hold will become available once more on the card.

    The only clear indication for an expired transactions is when the money returns to the card. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.