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Change account on 99designs

alehandroo Member Posts: 1

I used my brother's Payoneer card for payments on 99designs. I recently open new (my) account on Payoneer and I want to use my account from now on.

When I click on "Request a payout" and go to edit Payoneer account, new tab pop-up with this:

"Prepaid Card Limit Reached

You are unable to change your payment method to Prepaid Card as you have already added the maximum number of Prepaid Cards to your account. Please choose an alternate payment method, or continue using your current payment method."

I am very satisfied with Payoneer and I've never had a problem until now! I would be very happy if You could change it!


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Hi there, if your 99Designs is attached to your brothers account, you need to do one of the following:

    1. Contact 99Designs and explain to them the issue as they made make a request to Payoneer to release your 99Designs funding source from your brothers account.

    2. If 99Deisgns is unable to assist you, your brother needs to contact Payoner customer care directly and submit an offical request by opening up a support ticket. He needs to include the source he is removing from his account (in this case 99Deisgns) and the reason he would like it reviewed.
    You may receive an automated response when opening a new ticket so make sure to reply to the auto respose so a live agent can receive your ticket. 

    One of the two steps mentioned above will assure that the required steps needed will be taken so you can add 99Designs to your Payoneer account. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.