Account Locked

My Account has been Locked Since 5-02-2017. Still Get no response from payoneer.
Please Suggest some thing about this

Answers

  • YuliiiaYuliiia Posts: 1Member
    I have the same problem since 13-02-2017.
    Please help us somebody.
  • SALISALI Posts: 3Member
    Hello,

    Same Situation Here. I contacted to Payoneer via Phone Call + Email Support and by Live chat also, they said it's locked and one of our security team member will reach out to you in 3 business days.

    The Discussion and ticket was submitted on 16th Feb and it's 21 Feb 2017 Please make it asap..

    Please find here the necessary detail:

    Reference Number: 170216-000123
    Customer ID: 55**40 (Hidden by user)

    Thanks
    Regards,
    S.ALI
  • luis009luis009 Posts: 2Member
    como activo mi cuenta si olvide mi contraseña y respuesta secreta
  • SALISALI Posts: 3Member
    > @SALI said:
    > Hello,
    >
    > Same Situation Here. I contacted to Payoneer via Phone Call + Email Support and by Live chat also, they said it's locked and one of our security team member will reach out to you in 3 business days.
    >
    > The Discussion and ticket was submitted on 16th Feb and it's 21 Feb 2017 Please make it asap..
    >
    > Please find here the necessary detail:
    >
    > Reference Number: 170216-000123
    > Customer ID: 55**40 (Hidden by user)
    >
    > Thanks
    > Regards,
    > S.ALI
    >
    >

    I have received the Response from Payoneer but Everytime they respond and then Reply-back, they are taking atleast 5 days to reply me.. So far since 21 Feb I only got 3 times response. .and the last response from Payoneer team was on 27 Feb, Where they only said to me that, "Sorry for delays and we have transferred your information to the relevant department for final processing."

    Now 5 days and No update.

    If anybody from Payoneer team is watching this thread please atleast update our queries within 48 hours please don't make it upto 7 days. I know this will take more days. because I experienced this since I contacted you about 3 weeks ago (16th-Feb)

    Anyways Have a Great Weekends and Sorry if I'm wrong anywhere & Thanks,

    Thanks
    Regards,
    S.ALI
  • fawad131fawad131 Posts: 1Member
    Hi,

    My Account has been lock for last 2 months and i'm tried to contact payoneer to unlock but no response. please help me out from this
  • [Deleted User][Deleted User] Posts: 247
    The user and all related content has been deleted.
  • saqibshinwarisaqibshinwari Posts: 1Member
    I am also facing the same problem my account is also locked
    Kindly let me know how to activate my account.
  • Jason_PayoneerJason_Payoneer Posts: 106Administrator ✭✭

    If your account has been locked while trying to access your online account or reset the password please contact our support center. You can find our contact details at https://payoneer.custhelp.com/app/Contact_us

  • mohammed8088mohammed8088 Posts: 2Member
    My Account has been lock for 1 month . I send many message but they send only automatic reply.
    What I can do?
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