changing my address. urgent !!

Hello I want to change my address in order to order first choice pay card by 15th and I sent documents on last Wednesday, but they haven't messaged me at all even though they told me to message me back within 24 to 48 hours. It is very frustrating because you guys just changed company guild line suddenly and notified me to order the the new card with in 15 days. I also tried to reach with you guys by chat assistance today, but it seemed the system is down. so please response me immediately. My Reference Number: 170209-014104
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