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Payoneer Say That Bank Details I Gave Are Not In My Name

tiggersmum Member Posts: 5
Hi all,

I just signed up this arvo and provided my banking details. I got an email stating the following:

"You recently provided details of a bank account that is not in your name"

My bank account doesn't have my full name, only my initials and last name. In my Payoneer account I use the short version of my name.

I tried to see a message to support but I couldn't find a topic that this would go under.

Can someone tell me when sending a message to support what topic could I use?