"Your Global Payment Service has been disabled"

3abra7man

Hi
I created my account from 2 years almost, suddenly my global payment service was disabled
When i contacted the customer Service the first reply was the personal information is wrong while it was old info so i asked to update it with my current info
The second reply was through live chat, they told me the problem will be solved during days, then i received another email saying the application is rejected
The third reply was through the live chat also, i asked to update my info with the current one to fix this problem, they refused
So i informed that if this account has problems with the info as it was old and payoneer considered it was wrong! I asked to create new account with my current info and close this account they said they will close it and it's not acceptable
When i asked for the reasons they said it's not allowed to tell me the reason
So i need to fix this problem as soon as possible, I'm ready to provide you with any official papers & info you need as i was an active customer for a long period
Thank you for your time
Best regards

sabinmaskey

could you please tell me why am i not receiving any payments through payoneer since I'm very new to the user. do I have to activate the card ?

AsmaAhmed

My GPS was deactivated and at that time I was not an active freelancer, so I was OK with that. This month, I signed a contract with a firm and I will be rendering my services as Data Analyst. I sent an email to Payoneer support and share relevant details of the contract. It's a US company and I will send them the invoice at every month's end. They have said that their payment method is through Payoneer and they will send the funds using ACH local transfer. I explained the situation to support (i have the reference number).

However, still they sent me this message:

After further review of the details you provided, and in accordance with the Global Payment Service Terms and Conditions, we regret to inform you that your Global Payment Service has been disabled.

I am unsure what I did wrong and what is the purpose of GPS if I can't use it to receive payments? Please help me and I can share the details if you need. I'm ready to provide you with any official papers & info you need as I was an active customer for a long period

AsmaAhmed

> @3abra7man said:
> Hi
> I created my account from 2 years almost, suddenly my global payment service was disabled
> When i contacted the customer Service the first reply was the personal information is wrong while it was old info so i asked to update it with my current info
> The second reply was through live chat, they told me the problem will be solved during days, then i received another email saying the application is rejected
> The third reply was through the live chat also, i asked to update my info with the current one to fix this problem, they refused
> So i informed that if this account has problems with the info as it was old and payoneer considered it was wrong! I asked to create new account with my current info and close this account they said they will close it and it's not acceptable
> When i asked for the reasons they said it's not allowed to tell me the reason
> So i need to fix this problem as soon as possible, I'm ready to provide you with any official papers & info you need as i was an active customer for a long period
> Thank you for your time
> Best regards

This has happened to me too, I have even provided the proof, but unfortunately, they are not activating

AsmaAhmed

Can you kindly explain if I use "Request Payment" feature from my account, enter payer details, payment details, attach documents (my invoice), the company will be able to pay me.

Is it necessary that the payer needs to be using Payoneer for funds transfer?

Munju123

Hello,
I am tired to get "Global Payment Service" option. Global Payment Service not working on my account. I have already submitted all document. There are no open requirements. My account full verified.any body plz help

Munju123

When click global payment service then shoing (currently you dont have payment account) this type shoing in my account

KazPayoneer

Hi there, we were aware of an issue that users are facing regarding viewing their Payment Service details. Some users were unable to see them on their page. Please note that the issue, if it is not resolved on your account already, is being gradually resolved for our users. It may be a few days before you can see the details again, but if our team has not manually disabled this function from your account (you would have been notified of this via e-mail), you should be able to see these details sooner rather than later.

lauae

Hey Kaz, I have the same problem!! a payment was rejected because my global payment service was disable. Never happened to me before. What can I do? Can you guys fix this please?

KazPayoneer

Hi, if your payment service was disabled it means it was a decision made from our payments team. Not much we can do to get that back if it was already removed.

achrafjouini

Hello admin, i have the same issue, could you explain why the payments team disabled this option without any reason ? because dosent have any sence and i was using my account before without any issue. thank you

KazPayoneer

If we have disabled this option we are not able to disclose the reason why it was disabled. It is taken at the discretion of the payments team.