Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Why is my payment not available?

sabernathy
sabernathy Member Posts: 2 ✭
in Ask The Community
I have been receiving funds from my employer consistently for months now, and it usually only takes a small handful of hours for it to become available. I'm now on my second day of waiting for the pending payment to post. Is there any reason why I would suddenly not be able to access my funds when it's been consistently quick since October?

Payment in question:

Payment ID:
38584963

Payment Date (EST.):
02/16/2017 09:54

I don't understand why it's suddenly far slower. If this is a new change or what I'd have to look forward to going forward, I may need to consider other ways to receive payments. I'd love some input. Thanks!

Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    Have you tried contacting support about this? It is really unheard of for someone who have been receiving payments smoothly for a while to suddenly come to a screeching halt. 

    The only reason this would occur is if Payoneer requestsed for additional information in order to continue processing your payments. If you are unable to find any email regarding this, I would recommend you contact support directly to get to the bottom of this and see if they can help you sort this out. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

Categories