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No confirmation email after withdraw + payment disappeared from the history

ruben75
ruben75 Member Posts: 1 ✭
in Ask The Community
Hello,

I asked my first withdraw,

I received no confirmation email (yes I checked the spam folder) + almost all the payment disappeared on my payment history,

Why ?

What happened?

I'm very not confident now, please help....

Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    If you have not received any confirmation to you recent withdrawal attempt, contacting Payoneer support should be the first thing you do so a live represenative can review your case and assist you.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • riffaz
    riffaz Member Posts: 5 ✭
    Same issue..
    even after 24 hours I do not receive my withdrawal confirmation email but the amount disappeared from my account..

    I waited in the live chat queue for 2 hours (queued as 84th) and finally got a message "No agents available now"

    Transaction Number 125278251
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    @riffaz said:
    Same issue..

    even after 24 hours I do not receive my withdrawal confirmation email but the amount disappeared from my account..



    I waited in the live chat queue for 2 hours (queued as 84th) and finally got a message "No agents available now"



    Transaction Number 125278251

    The money can be withdrawn in advance before it is actually processed. Remember that the confirmation email for the bank transfer will be sent to you only when the process has started which depends on the banks operating hours in the majority of cases.

    Deducting the money from the account to make it available for the transfer and actually processing it through the bank are two different steps. The only time it may take over 24 hours to send a confirmation email for the transfer will be if there is a holiday or weekend with either Payoneer or the banks that process the transfer.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • srabrownn
    srabrownn Member Posts: 2 ✭
    I withdrew my money on 3rd july..today is 7th july..there is no confirmation email...i complained to CS..but no reply yet..please help me
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi, it means that the funds haven't been sent yet, which at this point they probably have been.

  • AlexNikolaiev94
    AlexNikolaiev94 Member Posts: 2 ✭
    Hi. I've made a withdrawal, and the status of my transaction is "Pending", + I've received no confirmation email. I've contacted my local bank and they assured that such operations are automated and operate within the regular hours no matter if it is Sunday today. Is there a way to get more details about my withdrawal transaction and why is it still pending? Thanks in advance.
  • Halffat
    Halffat Member Posts: 3 ✭
    Are you Guys on skype as well ??? seems like a person with a user id " Payoneer" is trying to spam here


    Hello

    how can i help you

    10:28 PM
    i have a payment in payoneer and i was assuming that i can withdrawal them into my bank account but its not even allowing me to do that

    Payoneer®, 10:28 PM
    which error you are facing ?

    10:28 PM
    let me show you one sec please
    the balance is in my card actually because every time i get payments its automatically comes to my card

    Payoneer®, 10:32 PM
    in your payoneer card ? or you are using any other ?

    10:32 PM
    sorry what ?
    you mean any other currency ?

    Payoneer®, 10:33 PM
    As you said your money is auto transfer to your payoneer card , right ?

    10:34 PM
    yes for example when someone pays me in past it automatically comes to my card , so all the balance is in my card and i am not able to withdrawal it into my bank account even


    getting this error

    Payoneer®, 10:35 PM
    you are using GBP ?

    10:36 PM
    No i am using USD

    Payoneer®, 10:37 PM
    ok please send me your account number in-which you want to transfer money and also clear photo of USD card , front and back both sides

    10:37 PM
    why back side ?
    i guess this is very personal info



    Payoneer®, 10:39 PM
    its required to make sure its belong to you.

    10:39 PM
    but payoneer helpline never ask this before

    Payoneer®, 10:41 PM
    yes sir but due to new rules now strict rules are imposed

    10:42 PM
    are you for real ?
    i mean you are a real person you just need my Account Id or email to check the details

    Payoneer®, 10:43 PM
    Sir you can confirm by department directly , you can open ticket and ask them about me

    10:44 PM
    but why you need the front and back of my card i mean its not secure , why can not you see the things by entering my ID only or email
    and ask me some security questions

    Payoneer®, 11:23 PM
    please give me your registered e-mail address


    Payoneer®, 11:31 PM
    please confirm phone number ending with 99

    you will receive confirmation code on number then tell me the code

    11:34 PM
    that mean you are entering into my account man what is this are you a spam or what

    Payoneer®, 11:35 PM
    yes its required to process and then we will fix it, due to system upgrade many users are disturbed so need to do it

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