Transfer money to new card

snezesneze Member Posts: 2
edited April 2017 in Meet and Greet
Hi,
Four months ago I ordered a product from Aliexpress. But it wasn't delivered and i asked to refund my money. My money are returned to the card which in the meantime expired. The new card is activated before to refund money.
How can the money be transfered to my new card?

Comments

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    Hi there,

    The funds are normally transferred automatically when a new card is activated, however when dealing with the rare scenario you have just described, the funds need to be transferred manually.

    To do this, contact Payoneer support so a representative can handle the request for you.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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